Here are actual comments and testimonials given by satisfied customers of Mercedes-Benz of Long Beach.

 

Sales testimonials from our fantastic customers at Mercedes-Benz of Long Beach:

"Over the years of either buying or assisting friends with their purchase of a new vehicle, I must say that working with Cory McCombs has been the most pleasant experience I have ever had at any car dealership!!!

From my initial phone call, to searching for the right vehicle, to test driving, Cory was the reason why I chose to purchase my Mercedes at your Long Beach location. (while friends tried to convince me to talk to their 'guy' at the House of Imports, Fletcher Jones, etc)

What more can I say? Great Price + Great Car + Great Customer Service = Satisfied Customer!!!

I've been happily pushing any potential Mercedes buyers toward Cory and Long Beach Mercedes way!"

-Anthony C.

 

"Dear Mr. Burke:

I recently purchased a 2010 E550 from Mercedes-Benz of Long Beach and wanted to let you know that I was extremely pleased with the experience. I interacted with Dez Desbiens, Kim Sar, and Cory McCombs during the sales negotiation and delivery process. They were courteous, knowledgeable, and responsive to my requests. In a nutshell,they made the entire experience enjoyable.

During the course of my search, I also visited Mercedes-Benz of South Bay. The level of professionalism exhibited by your staff far and away exceeds that of the sales associate I met at South Bay. Congratulations on assembling a fantastic team!

Thank you for the great experience."

- Robert M.

 

"My husband and I were ready to get another car and we looked around. We finally stopped at Mercedes Benz in Long Beach to take a look. We were met by a sales man named Toshi Sato. He let us look around and helped with all the questions we had. I was impressed with all the knowledge he had on the Mercedes,…..and we asked a lot. We were so impressed with the place and the courtesy we were shown.Mr. Toshi Sato was the best. He let us look around with out pushing us, like so many places.

We took our time and Mr. Toshi was like a great friend. He helped with all the paperwork and all the stuff that we needed to do. It took less time to do all the stuff, than it took to get a washing machine at Sears. He stood by us and helped with everything.

I have told all my friends about Long Beach Mercedes and especially my Mr. Toshi Sato.

What a wonderful experience, and the service it is like no other place.

Here is to you Mr. Toshi Sato ***** a five star performance. Where else can you go, when you are at the best place?"

- E&R S.

 

Service testimonials from our loyal customers at Mercedes-Benz

of Long Beach:

 

"I purchased my 2009 Mercedes from Fletcher Jones in Newport Beach in November of 2008; and had been taking my car to Fletcher Jones for service since I purchased the car. I recently moved to Long Beach. Since Mercedes-Bennz of Long Beach is a lot closer than Fletcher Jones, I decided to try your service. I was really very pleasantly surprised and grateful for the outstanding service received from Service Consultant, Juan Garcia; and the reasonable charges for service by Mercedes-Benz of Long Beach. Thank you."   -Gary K.

 

Thank you for a completely hassle-free, easy, pleasant experience. It is so hard to break away from work to handle the regualr things in life, like maintenance on your car, and dealing with Mercedes-Benz of Long Beach was one of the best experiences I have had in a long time as a customer. Being a client service professional myself, this is one of the things that I am most aware of in my day to day life. Joe Duran is the greatest! I only asked if my car would be ready by the end of the day, which was only a question ... not a request. My car was ready by the end of the day! I'd also like to add that I recently used MB Roadside Assistance, sent out from your dealership ... another pleasant experience for a stressful situation (created by my stupidity, unfortunately). I just recently relocated to southern California from Florida, and I am now a loyal customer of Mercedes Benz-Long Beach.   -Todd M.

 

"I love to give compliments that are real and deserved and I'm pleased to give the Truly Exceptional marks to Mercedes-Benz of Long Beach and to Mr. Narciso Orellana, Service Advisor. Narciso's expertise, his attention to details, combined with his superb attitude and concern for customer care-----these are rare attributes in a professional today and certainly enhance the reality of the First "Classness" of Mercedes-Benz of Long Beach. Thank you."     -A.D.S.P. Inc.

 

 " I always enjoy bringing my car in for service. It's an oldy but goody 1981 300D. Everyone treats my car as if it were the most expensive one on the lot. Thank you for your kind and courteous service."     -Elizabeth L.

 

"Gerson Mendoza is the BEST. He is the reason I drive 50 miles to service my 2008 S Class. I drive right past Mercedes-Benz Laguna Niguel, which is 1.5 miles from my house. I have traditionally serviced all my previous Mercedes-Benz's at Fletcher Jones. But since purchasing my car from Mercedes-Benz of Long Beach, Gerson has taken care of me and my car from day one. His service, attitude and attentiveness is exceptional and keeps me returning."     -Audrey W.

 

"My service advisor was Gerson Mendoza. Good Service, good facility. i would buy my next Mercedes-Benz from Mercedes-Benz of Long Beach."     -Shannon S.

 "Two words***** THE BEST *****"     -Ty Y.

 "Really enjoy your dealership/employees etc. Very courteous and helpful. I will NEVER go to Fletcher Jones again and will purchase my cars thru you from now on. Thank you!"     -Kathy G.

  
"Thank you for a great job well done. Mr. Joe Duran is asset to MB of LB! Mr. Professional is his earned nickname. All the staff is outstanding!"     - Victoria N.

 
 "My service advisor, Cesar Romo, is outstanding. His attention is one of the main reasons that I decided to keep a Mercedes."     - Eileen S.

"I originally went to the dealership to get my car washed. I noticed on my dash that their was a message telling me something was wrong with my air bag system. Knowing how busy my day was, I thought I will just have to address this on a different day. When I pulled, I was greeted by Joe Duran my normal service guy, as usual he asked how everything was, etc. I told him I was here for a car wash, but I had a message that my airbag system was having problems. Joe was concerned that I was driving around with my kids in the car and said we need to get this taken care of, I told I was really busy today. Next thing I knew Joe had taken care of everything..I was out of there in 15 minutes and my car was done about 3:00 pm. When I saw the message originally, I was frustrated because it was one more thing I had to think about. But, Joe took all that away in 15 minutes-I can't tell you how releived that made me feel.

And, he even made sure my car was cleaned!!!

I would have never got the personal care at Fletcher Jones in Newport Beach.

Thanks again..Joe"     - Russ H.

 

"I just wanted to let you know how much I appreciated your service. My husband and I live in Glendale, AZ. We were on a cruise and came back to Long Beach. We started the drive back to Arizona and the Mercedes stalled in an intersection and wouldn't start again. I contacted AAA who gave me your phone number. I called to see if I could have my car checked. By this time we were able to get the car restarted and drove to your facility. Mr. Han Nguyen helped us quickly and within 2 1/2 hours the car was fixed and we were on our way again. All this without a prior appointment. Everyone we dealt with at MZB Long Beach was helpful and courteous and made a tough situation bearable. We were treated with courtesy and respect, and everything was done quickly and efficiently. Thank you so much for all your help."     - Marsha E., Glendale, Arizona.

 

"I visited your service department today and found it outstanding. The service advisors all were excellent and seemd to be knowledgeable. If they weren't sure they checked on it. I would highly recommend your service department."   

-Barbara M., Orange, Califormia